Terms of service

OVERVIEW

This website is operated by Plume & Ink. Throughout the site, the terms “we”, “us” and “our” refer to Plume & Ink. Plume & Ink offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By doing so, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the site following changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, or you have given us consent to allow any of your minor dependents to use this site.

You must not use our products for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws) during your use of the service. You must not transmit any viruses or destructive code. Any breach of these Terms will result in an immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and adapt to technical requirements. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or out of date. The content is for general information only and should not be relied on without consulting primary, more accurate sources. Your use of the material is at your own risk.

We reserve the right to modify the contents of this site at any time but are under no obligation to do so.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We may modify or discontinue the service (or any part of it) at any time without notice. We are not liable for any such changes, suspension or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

Some products or services may be available exclusively online through our website and may have limited quantities. Returns or exchanges are subject to our Refund Policy: [LINK TO REFUND POLICY]

We make every effort to display accurate colours and images, but we cannot guarantee your monitor's display is accurate.

We may limit sales to any person, region or jurisdiction on a case-by-case basis. We reserve the right to limit quantities, discontinue products, or change pricing or descriptions at any time.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel orders by account, card, or address. If we make changes to an order, we may notify you via email or phone.

You agree to provide current and accurate purchase and account information and keep it updated so we can process your orders and contact you as necessary.

See our Refund Policy for more details: [LINK TO REFUND POLICY]

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. These tools are provided “as is” and without any warranties. Use of any optional tools is entirely at your own risk.

Future features or tools will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content or services may include third-party materials or links. We are not responsible for third-party websites and will not be liable for any transactions made through them. Please review third-party terms before engaging.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit ideas, suggestions, or content, you grant us the right to use it without restriction. We are not obligated to maintain comments in confidence, compensate for them, or respond.

You agree not to submit unlawful or harmful content and that your comments will not infringe the rights of any third party. You are solely responsible for your content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy: [LINK TO PRIVACY POLICY]

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the site may contain errors or omissions related to product information, pricing, shipping or availability. We reserve the right to correct such errors without prior notice, including after you have placed an order.

We are not obligated to update or clarify information unless required by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To harass, defame, or harm others

  • To upload viruses or interfere with the site or internet

  • For spam, phishing, or scraping

We reserve the right to terminate your use of the service for any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. Products and services are provided “as is” and “as available” without warranties, express or implied.

Plume & Ink shall not be liable for any loss or damages arising from your use of our services or products, including indirect or consequential damages. In jurisdictions that do not allow such exclusions, liability is limited to the maximum permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Plume & Ink and its team from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the rest shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms are effective until terminated by either party. You may terminate by ceasing use of our site. We may terminate your access at any time for breach of these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any posted policies constitute the entire agreement between you and us. Any ambiguities shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS

You can review the latest version of the Terms at any time on this page. We reserve the right to update these Terms by posting updates to our site. Continued use of the site after changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to: hello@plumeandink.com

Trading Name: Plume & Ink
Email: hello@plumeandink.com
Business Address: 4 Kendal Place, SW15 2QZ